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Alternative Login: Add a Single User 

Create a user account using a username instead of an email address

About alternative login

Alternative Login allows administrators to create user accounts for learners who do not have an email address. Instead of using email to sign in, these users log in with a username and temporary password.

This feature is not available to all customers. Contact your Account Manager or Support if you do not see this option in your account.

Add a user with alternative login

1. Go to Users > Manage Users.

2. In the top-right corner, select Add New Users, then choose Add New User.

3. On the Add User form, select the User Type(s) and Role for the user you want to add, then select Next.

  • This is a multi-select menu.
  • Available options depend on your own role and permissions.
  • Select the option that best matches the access the user should have.

Enter user details

4. Complete the required fields in the User Details section.

  • Enter the First Name and Last Name.
  • If the user has an email address, enter it in the Email Address field.
5. If the user does not have an email address:
  • Select Use Username as Login under Login Option.
  • Enter a Username the user can easily remember.
  • Create a temporary password.

The user will be prompted to change their password the first time they log in. Temporary passwords expire after 180 days. If the user does not log in before the password expires, you will need to create a new temporary password.

6. Complete the remaining optional fields as needed:

  • Employee ID / Student ID is for internal record‑keeping only.
  • Location appears only if your account has multiple locations.
  • SSO ID appears only if your account uses Single Sign‑On (SSO).

7. Review communication and permission settings:

  • Send Invitation to User should be selected when adding an administrator.
    Leave this unchecked for learners.
  • User Can Edit Their Personal Information allows users to edit their profile.
    This is recommended for administrators only.
  • Do Not Send Training Invitations and Do Not Send Training Reminders prevent automated emails.
    These should typically remain unchecked so learners receive assignment notifications.

Create the user and share login details

8. Select Create User.

9. A confirmation window appears with the option to copy the temporary password. Save this information to share with the user.

10. Be sure to also provide the Login URL.

  • Select View User Detail, or go to Users > Manage Users and open the user’s record.
  • Select Copy Login URL to copy it to your clipboard.