SSO Troubleshooting: New User Asked To Enter Basic Details (Fields Are Already Filled In)
Learn what to do if a new SSO user is prompted to confirm prefilled details
What This Means
When a new user signs in using single sign‑on (SSO), they may be taken to a screen asking them to enter basic details such as their name or email address, even though those fields are already filled in.
This behavior is unexpected and requires review.
How to Resolve the Issue
To help investigate the issue, collect the following information and share it with Support:
- A screenshot of the screen showing the prefilled input fields
- The full URL visible in the browser’s address bar
- A brief description of the steps taken leading up to this screen
This information allows the Support team to review the SSO flow and determine why the user is being prompted for confirmation.