SSO Troubleshooting: No NameID element found in the assertion of the Response
Learn why this error occurs and how to resolve it
What This Error Means
During single sign‑on, Foundry receives a SAML response from the identity provider but displays the following error:
No NameID element found in the assertion of the Response
The SAML response must include an Assertion that contains a NameID. The NameID identifies the authenticated user. Without it, Foundry cannot match the user to a profile.
Why This Happens
This error occurs when the identity provider sends a SAML response that does not include a NameID in the assertion.
Common causes include:
- NameID is not configured for the Foundry service provider
- NameID is suppressed or omitted by the identity provider
- An incorrect or incomplete SAML policy is applied to the Foundry integration
How to Resolve the Issue
- Open your identity provider configuration for the Foundry service provider
- Review the SAML response settings
- Confirm that the response includes a NameID element in the assertion
- Ensure the NameID value is populated and sent for authenticated users
After updating the configuration, retry the SSO login.
Additional Help
For more information about required SAML elements, review the SAML Single Sign‑On System Requirements.