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SSO Troubleshooting: SAML ID provider in the request is not configured in the system

Learn how to resolve an issuer mismatch error during SSO

What This Error Means

During single sign‑on, Foundry receives a SAML response from your identity provider but displays the following error:

SAML ID provider in the request is not configured in the system

This means Foundry cannot find an identity provider configuration that matches the Issuer value in the SAML response.

Why This Happens

When Foundry receives a SAML response, it reads the Issuer value and attempts to match it to an identity provider Entity ID configured in your Foundry organization.

This error occurs when the Issuer in the SAML response does not exactly match the Entity ID stored in Foundry.

Common causes include:

  • Multiple Entity IDs configured in the identity provider
  • A mismatch between http and https
  • A typo or formatting difference in the Entity ID value

Issuer and Entity ID values must match exactly.

How to Resolve the Issue

  1. Capture a SAML response from your identity provider
  2. Identify the Issuer value in the response
  3. Open the identity provider configuration in Foundry
  4. Confirm the Entity ID matches the Issuer exactly
    • Check protocol (http vs. https)
    • Check spelling and formatting

After updating the Entity ID if needed, save the configuration and retry the SSO login.